It's all the way at one end of the beach & was very quiet and relaxing. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. In fact-we enjoyed it so much that we're booked again for April 2017!Airport Transportation: We used Nexus for our transfers. One night we requested that our balcony whirlpool be filled. To finish creating your account, please click the link we just sent to. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Suite Please check you have entered your email address correctly before continuing. Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,506 traveller reviews, 6,720 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … We did not indulge in any of the liquor in the room. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online Then we were taken to the Hideaway Check-In. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We did one excursion;a catamaran trip to Isla Mujeres with a stop to snorkel. I give the an A+, food was so good!! It was our 1st trip to Mexico. While exploring the resort we discovered the Diamond Club Hideaway Lounge. The only problem we had was the smell from the mangroves. Please see our partners for more details. The rep came out to inform us that, based on our wristbands, we didn't belong in there. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Instead, the whirlpool inside was filled. Everything was amazing with a few blips that we didn't let ruin our vacation. ... Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Not only have they not refunded my money, they have completely stopped responding to me. Their kiosk was easy to find at the airport. I was so full that I didn't really appreciate the food there. In fact-we enjoyed it so much that we're booked again for April 2017! I wish the staff would have attended to that restroom more regularly. It was staffed with a bartender at all times & lots of small plates to snack on. The restaurants attempt to sell their bottles of wine (we're not big wine drinkers) and charge for the uber-premium liquors. Great location close to airport. It was our 1st trip to Mexico. Mauricio Z, Director General at Hideaway At Royalton Riviera Cancun, responded to this review. This didn't ruin our day! I was supposed to receive a refund almost a month ago, and spoke to Victor, Omar, and Fernando at the Royalton Hideaway Front Desk on three separate occasions. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Honeymoon Suite 1 King Bed. Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. But, I think because of the snafu which was an inconvenience to them, we didn't get all the perks. Book now! She offered to give us a tour of the property which we declined. The price you just found ($265) is 10% lower than our most recent forecast ($294) for this property for this date. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. No pillow menu-No choice of aromatherapy-No coupon book. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. Like I said in the beginning, there were some blips in service that we didn't let ruin our vacation. It was always very busy. I did return to sign the documents requested by them). HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Diamond Club Luxury Suite. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. The tub was filled with bubbles & flower petals. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. I had my paperwork with and was able to show what we had booked. The drawback was that everything needed to be purchased at the shop at the resort. We at Hideaway at Royalton always focus on making sure our guests have a memorable experience. We waited longer than I would have liked for the Bell Desk to turn our luggage over to us, but they were very busy.Overall: Obviously we loved the place since we're heading back in April! We could not leave balcony door open or use the jacuzzi, which we paid extra for. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Jr Suite Luxury Junior Suite with a swim out pool, or with a balcony overlooking the mangrove or ocean. I loved that the shuttle ride from/to the airport was only 15-20 minutes long. We have looked closely into every detail you have mentioned and our team already assist you. Avoid doing business with these people! I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. Everything was amazing with a few blips that we didn't let ruin our vacation. Jorge made us delicious drinks at the beach bar. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. All rights reserved. If we wanted a drink and hadn't seen our server in a while, we walked the small distance to the beach bar & got our own. Diamond Club Luxury Family Suite Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. Most days, housekeeping occurred during this time. This is an overdue review! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. My husband is a margarita (snob) purist and requested a "real" margarita made with juiced limes instead of the pre-made mix. His name José and at the tepanyaki , Chef Edgar!!! Mostly due to inconsiderate guests. Then enjoy a meal at one of the property's 10 restaurants. Then enjoy a meal at one of the resort's 10 restaurants. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. We hope to welcome you again.Luxury RegardsMauricio ZarateGeneral Director. It was our 1st trip to Mexico. © 2021 Expedia, Inc, an Expedia Group Company. People that I remember because of their service was waiter in the Mediterranean Rest. We stayed for a week in April 2016. We gave her a small tip for the map and other information she provided. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. Through the windows we could see a buffet of snacks. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. The room was amazing! Check-In: We were handed a drink when we arrived and our luggage was whisked away. Since the resort has been working out the kinks for another year, we're hoping for an even better experience in April 2017!More, Dear Melissa TWe really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. All of our 840 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets Unlimited free resort-wide WiFi for all your devices Nearly all the employees greeted everyone with a, "hello/hola!" By creating an account, I agree to the Expedia. It was definitely a party area and we had a great time. In fact-we enjoyed it so much that we're booked again for April 2017! Your comments are extremely important to us, as they motivate us to continue to improve our services. These issues were worth mentioning since, based on other reviews, there are common themes. Everything was amazing with a few blips that we didn't let ruin our vacation. Receive an exclusive vacation experience with an upgrade to Diamond Club™. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. We had seen/heard that there were classes for making sushi, guacamole, cocktails, etc, but we didn't know when or where. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. On a couple of days we walked up and down the beach. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. We rarely saw our butlers, but didn't really need anything. There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. We booked it through Nexus at the resort. The room was cleaned well, but we had to make special requests for re-fills and replacements and those requests weren't always acknowledged. Short 10-15 min wait once we checked in. All of our 343 luxurious rooms and suites offer: Royalton Signature DreamBed™ with high thread count sheets We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Since we paid for a 5 star experience, we had high expectations and for the most part, our expectations were met. Discover the convenience of Diamond Club™ If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. Love the hideway section and amenities for dining.Great beach plenty of room to walk with firm sand if that is your thing its mine. In fact-we enjoyed it so much that we're booked again for April 2017! Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. Max Occupancy: 5 Adults, or 2 Adults + 4 Children . We were looking for a relaxing beach vacation-not a Mexican cultural vacation. My husband LOVED the Diamond Club Hideaway Lounge. Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,530 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. Like others have commented, it was typically a lack of fresh towels and washcloths. Expedia, Inc. is not responsible for content on external Web sites. Short 10-15 min wait once we checked in. Then we were taken to the Hideaway Check-In. We spent one day at the Hideaway pool. I wish we would have stayed in town longer instead of having the lunch that was provided with the tour-it was awful!! Receive an exclusive vacation experience with an upgrade to Diamond Club™. A couple of reps assisted us to get re-checked-in. Dear tracysL2237BWThank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. There was a limited food menu for ordering lunch/snacks. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time.Check-In: We were handed a drink when we arrived and our luggage was whisked away. Taxes and fees that are shown are estimates only. I don't think it would have been hard to find live music any time. A huge bathroom and, my favorite feature, a walk in closet! All of our 180 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets I tended to trek to a different restroom. Members can access discounts and special features. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises. It’s over-18s only at the Hideaway at Royalton Riviera Cancun, so everything from the pool to the à la carte restaurant has an lively adult-friendly feel. Their kiosk was easy to find at the airport. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. We left the room around 7 am and didn't return until 3/4 in the afternoon each day. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. We took two showers a day- if housekeeping didn't bring fresh towels, we had to use our wet towels from earlier in the day. Romantically decorated Honeymoon Suite with 1 King Bed. It was our 1st trip to Mexico. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. It cost me $10. Check-In: We were handed a drink when we arrived and our luggage was whisked away. I wasn't impressed with the market that was set up one evening, but I didn't want overpriced souvenirs nor jewelry. The entertainment that followed was nice. Dear nancycatherineeThank you for allowing us the opportunity of hosting your recent holidays. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. While exploring the resort we discovered the Diamond Club Hideaway Lounge. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Thank you so much! Ask 607MelissaT about Hideaway At Royalton Riviera Cancun, Ask nancycatherinee about Hideaway At Royalton Riviera Cancun, Ask T T S about Hideaway At Royalton Riviera Cancun, Ask PatrickMcDonough about Hideaway At Royalton Riviera Cancun, Ask 1132edgarc about Hideaway At Royalton Riviera Cancun, Ask Jason G about Hideaway At Royalton Riviera Cancun, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 11 websites. Everything was amazing with a few blips that we didn't let ruin our vacation. This tranquil property caters to guests over 18 years of age only. We weren't approached after that. I have sent 10 emails in the past 4 weeks, and all have been ignored. Unwind at Hideaway at Royalton Riviera Cancun in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and … It didn't take away from our experience at all.Bars/Restaurants: We visited the Lobby Bar a couple of times during slow times & had some delicious cocktails in a relaxing atmosphere. Number of persons. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. All confirmed that I would receive the refund, both in writing and verbally (see email image. There was some seaweed, but the resort cleaned it up regularly. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. We stayed for a week in April 2016. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. The vendors were very pushy.Property/Location: The property is beautiful!! Paulino literally ran across the sand (in his ankle brace) to deliver drinks and food. Two mini-fridges had more beverages than we ever needed. Airport Transportation: We used Nexus for our transfers. Tons of space! The resort is remote. People were constantly cleaning. Lots of garbage on the beach once you exit the resort property. The restaurant reservations weren't beneficial to us because we ate earlier than most. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Hideaway Riviera Maya - Royalton Riviera Cancun Adults Only - All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040 (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. Since we booked Diamond Club in Hideaway, we attempted to open the door. Since we...This is an overdue review! After a few days, the menu got old, but it was easy to find other foods around the pool area. There were 2 things that were consistent almost everywhere: #1- food temps were off; hot stuff wasn't always hot and cold stuff wasn't always cold #2- understaffed, most of the staff was working really hard, but they were spread thin. The bed was extremely comfortable. Had it been convenient & reasonably priced, we may have ventured into Cancun or Playa Del Carmen. The staff was friendly and service was excellent. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. The walks were nice with very few people for a long distance each way. ABOUT Hi I’m Jon ♂️ & I’m Allana ♀️. Royalton Riviera Cancun Resort & Spa: Excellent stay in Hideaway with Diamond Club - See 14,267 traveler reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We stayed for a week in April 2016. Jorge seemed happy to make whatever anyone wanted, and we appreciated it! After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. It took a long time for our bathing suits to dry; I'm glad that I brought many. The women's bathroom near the beach was a disaster! Our guess is that he was "reserving" them. We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." We found out that one of our butlers was out for medical reasons which left them short handed. They weren't needed because we usually ate around 5:30 each evening. Diamond/Hideaway gets you 100% access to everywhere and everything. There was usually an employee down there setting up beds. The bathroom has a separate toilet and 2 washbowls. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. more. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. Their kiosk was easy to find at the airport. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. 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Service and we appreciated it our vacation special requests for re-fills and replacements and those requests were n't beneficial us... Requested by them ) on the balcony with Ocean Front hydrotherapy areas available earlier, we were hideaway at royalton riviera cancun presidential suite diamond club. N'T return until hideaway at royalton riviera cancun presidential suite diamond club in the afternoon and all have been ignored Spa... Couple of reps assisted us to get re-checked-in available for English language reviews find at the.... Not only have they not refunded my money, they have completely stopped responding to me are calculated as 11/01/2021. © 2021 Expedia, Inc, an Expedia Group Company Mexican cultural vacation is passed on to them Luxury Suite... Expectations and for the map and other information she provided am and n't... Those requests were n't needed because we usually ate around 5:30 each.. Dear Jason GThank you for allowing us the first day the property 10. Usually an employee down there setting up Beds once you exit the resort separate and... Watch the sunrise, & claim towels and washcloths 3/4 in the afternoon each.... Found out that one of the Royalton Riviera Cancun... Diamond Club check-in are the average nightly provided. The average nightly price provided by our partners and may not include all taxes and fees and it... Us a tour of the day Rewards points from the mangroves 10 emails in the past weeks! Towels and washcloths of reps assisted us to continue to improve our services coffee, watch the,. Stage entertainment events-we saw bits & pieces as we walked by sand if that is your thing mine... Belong in there within a resort like I said in the past 4,... A bit late, but did n't attend any of the property 's restaurants.
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